Privacy Policy

This policy explains what personal information SRI DHANALAXMI SILKS collects when you visit or buy from our online store, how we use it and the choices you have. By using the store you agree to this policy.

What we collect

• Order details — your name, phone number, email, billing and delivery address, and the items you buy.
• Account details — if you create an account: your login details and saved addresses.
• Payments — payments are processed by our payment partner. We never see or store your full card, UPI or bank details.
• Usage — pages viewed and similar information from cookies, used to keep the store working and, only if you accept analytics cookies, to understand how it is used.

How we use it

• To process, ship and support your orders, including order and delivery updates by SMS, email or WhatsApp.
• To handle returns, refunds and questions you send us.
• To send offers and new arrivals — only if you sign up, and you can unsubscribe at any time.
• To keep the store secure and to meet our legal and tax obligations.

Who we share it with

Only with the partners needed to complete your order — payment gateways, courier and logistics companies, and messaging providers — and with authorities when the law requires it. We do not sell your personal information.

How long we keep it

We keep order records for as long as tax and accounting laws require, and other information only for as long as it is needed for the purposes above.

Your choices

You can ask us to show, correct or delete your personal information, or withdraw consent for marketing messages. To do so, use the details on our Contact us page.

Changes

We may update this policy from time to time; the latest version is always on this page.